Shipping Policy

Effective Date: August 2026

Thank you for shopping with Rani Aura. We are committed to delivering your order safely and on time. Please read our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons or sale events, processing times may be slightly longer.

Shipping Time

Estimated delivery time:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier service availability.

Shipping Charges

  • Free Shipping on eligible orders (as displayed on our website).
  • Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable).

You can also track your order anytime through the Track Your Order page on our website.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the parcel, the order may be returned to us.

Additional shipping charges may apply for re-dispatch, where applicable.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order.

Rani Aura is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier partner delays
  • High order volumes
  • Unforeseen logistical issues

We appreciate your patience in such situations.

Damaged Package

If your package appears damaged at the time of delivery:

  • Record a complete unboxing video.
  • Take clear photos of the package and product.
  • Contact our customer support within 48 hours of delivery.

Claims without an unboxing video may not be eligible for review.

International Shipping

Currently, Rani Aura ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping, please contact us:

Rani Aura

📧 Email: support@raniaura.com 

🌐 Website: www.raniaura.com