Return & Refund Policy

Effective Date: August 2026

At Rani Aura, we are committed to providing premium-quality artificial jewellery and an exceptional shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received the wrong item.
  • You received an incomplete order.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused, unworn, and in its original condition.
  • All original tags, packaging, invoice, and accessories must be included.
  • An unboxing video is mandatory for damaged, missing, or incorrect item claims.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Products used or worn after delivery.
  • Items damaged due to misuse or improper handling.
  • Products without original packaging.
  • Products purchased during clearance or final sale (unless received damaged or incorrect).

3. Return Process

To request a return:

  1. Email us at support@raniaura.com with your order number.
  2. Attach clear photos of the product.
  3. For damaged or incorrect items, attach the complete unboxing video.
  4. Our support team will review your request within 2–3 business days.
  5. If approved, return instructions will be shared with you.

4. Refund Policy

Once the returned product is received and passes our quality inspection:

  • Refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–7 business days after approval.
  • Bank or payment gateway processing times may vary.

If Cash on Delivery (COD) was used, the refund will be processed via bank transfer or another mutually agreed method.

5. Exchange Policy

We currently offer exchanges only if:

  • You received a damaged product.
  • You received the wrong product.

Exchanges are subject to stock availability. If the requested item is unavailable, a refund or store credit may be offered.

6. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • If eligible, refunds for cancelled prepaid orders will be processed within 5–7 business days.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share clear images and the complete unboxing video.
  • Approved claims will be resolved with a replacement or refund, depending on product availability.

8. Shipping Charges

  • Original shipping charges (if any) are generally non-refundable unless the return is due to our error.
  • If the return is approved because of a damaged, defective, or incorrect item, Rani Aura will bear the applicable return shipping cost.

9. Quality Inspection

All returned products undergo a quality inspection before a refund or replacement is approved.

Returns may be rejected if:

  • The product shows signs of use.
  • Original packaging or accessories are missing.
  • The item is not returned in its original condition.

10. Contact Us

For any return or refund queries, please contact us:

Rani Aura

📧 Email: support@raniaura.com 

🌐 Website: www.raniaura.com

Important Notes

  • Please inspect your order immediately upon delivery.
  • Keep the original packaging until you are satisfied with your purchase.
  • We recommend recording a complete unboxing video for every order, as it helps us resolve claims quickly.
  • Rani Aura reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Thank you for shopping with Rani Aura. We truly appreciate your trust and look forward to serving you again. ✨